Fringe box office crisis to be investigated

  • The List
  • 21 August 2008

This article is from 2008.

Fringe revellers

As the world's largest arts festival enters its final week, speculation is rife about the outcome of an inquiry into the failure of the Fringe Office's ticketing system. The Festival Fringe Society has ordered an independent inquiry into its own box office and the broader structure of the organisation. Arts promoters and venue managers have widely supported the inquiry, which will begin in September. Problems with a new box office system have meant some shows being oversold and customers being left without tickets. Fringe director Jon Morgan said the inquiry should offer vital information to help them prepare for next year's event, adding that systems are in place to deal with the final week of ticketing. A budget and timeline for the inquiry is yet to be put in place.


1. Not happy26 Aug 2009, 1:53pm Report

We booked our tickets 16 days in advance and now 2 days to go to the show no tickets have been received. Called them up..6th in telephone queue...spoke to a girl...she said tickets not printed yet, told me I'd need to collect them from Box Office. Told her not possible at this stage....she passed me to customer cut off....phoned again 5th in queue....spoke to a guy...this time he had the decency to take my number in case I got cut off....spoke to customer care at last.

Box Office staff said tickets not printed yet but Customer care said they had been posted and there was problems with the Postal Services. I said I was told they had not been printed yet and she then said we need to collect at their box office. I explained at this stage this was impossible and she offerred me a refund!! She said she could post them out today but if they did not arrive in time they would not reprint the tickets and we would not be allowed into the show.

With time not on our side, I asked them to call the venue to arrange for tickets at the door and after a lot of huffing and puffing that's what she did. I am not convinced that this will happen.

The Box Office should have called us sooner to make us aware of the situation and maybe then we could have made other arrangements. In my opinion the service provided by The Box Office is absolutely deplorable.

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